Privacy Policy

The information handled by an online casino depends on how you use the website and services. We only seek information that is reasonably relevant to operating an account, providing support, meeting responsible business requirements and maintaining a safe and reliable platform. Information may be collected directly from you, generated through your use of the website, or received from service providers involved in verification, payments, security or technical operations.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, telephone details and email address. We may also hold your account preferences, communications with support, responsible gambling settings and other information needed to administer your relationship with Spinit Casino.

Identity and verification information

To help confirm your identity, age, location or eligibility, we may request verification documents and related information. This can include information shown on identity documents, proof of address, photographs or other material reasonably required for checks. Verification information may be reviewed to help prevent account misuse, fraud, money laundering, identity theft and other unlawful or harmful activity.

Payment and transaction records

We may handle records about deposits, withdrawals, gaming activity, payment methods, account balances and other transactions. Payment details may be processed through payment providers, and we may not hold all information associated with a payment method. Transaction records help us operate the account, investigate disputed activity, provide support, manage risks and meet record-keeping obligations.

Device, usage and cookie data

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interactions with website features. We may also receive information about how you arrived at the website and how you use it. This information helps with security, troubleshooting, performance, analytics and improving the user experience.

Personal information may be used for the following purposes. The exact information used depends on the service, your account status and the circumstances in which it was collected.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account information where checks are required.
• Performing security, anti-fraud, risk and account-integrity checks.
• Providing customer support, responding to enquiries and resolving complaints or transaction issues.
• Operating, testing, maintaining and improving the website, systems and services.
• Monitoring activity for technical security, misuse, suspicious behaviour and attempts to interfere with the platform.
• Meeting applicable legal, regulatory, tax, accounting, reporting and record-keeping obligations.
• Managing responsible gambling features and communicating information relevant to account safety.
• Sending service messages about your account, transactions, security, changes to services or this policy.
• Sending marketing communications where permitted and where you have chosen to receive them, subject to your ability to opt out.

We may combine information from different parts of our services where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required, or where you have been given an appropriate choice.

Marketing choices

Marketing communications may include information about services, features or offers. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@spinitcasino-aud.com. Choosing not to receive marketing will not normally stop essential service, security or transaction messages.

We may share information only where it is reasonably needed for the purposes described in this policy, where you have requested or authorised it, or where sharing is permitted or required. This may involve service providers that support account operations, identity checks, payment processing, fraud prevention, customer support, information technology, website hosting, analytics, communications and security. These providers may access information only to perform services for the relevant purpose and are expected to handle it appropriately.

Information may also be disclosed in response to a valid legal request, to meet a legal or compliance obligation, to protect the rights and safety of players or others, or to investigate suspected fraud, unlawful activity or a breach of the website rules. If the business or its services change ownership or structure, information may be transferred as part of that change, subject to appropriate protections.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Safeguards may include access controls, secure transmission, monitoring, verification procedures and restricted staff access. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Some service providers may process information in countries outside Australia. Where this occurs, information may be subject to the laws of those countries. We take reasonable steps to select suitable providers and protect information when it is handled outside Australia.

Cookies are small files or similar technologies placed on a device when a website is used. Spinit Casino may use them to remember settings, keep an account session working, support security, understand website performance, measure usage and improve relevant content. Some cookies are necessary for core website functions, while others help with analytics or preferences.

You can manage or delete cookies through your browser settings. You may also be able to block certain cookies or receive a notice before they are placed. If you disable cookies, some website features may not work correctly, and your preferences may not be retained. Browser settings differ, so refer to your browser's help information for instructions.

Depending on the circumstances and applicable requirements, you may have rights relating to personal information held about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing. You may also ask questions about how information is used or request clarification about a privacy matter.

To exercise these rights or make a data request, contact support@spinitcasino-aud.com. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive documents.

A request may not always result in immediate or complete deletion. Some information must be retained for a period required by law, for legal claims, dispute resolution, security, fraud prevention, accounting or other legitimate business purposes. Where records must be kept, they will be retained securely and used only for relevant purposes. Closing an account does not automatically remove every record.

If you believe information is inaccurate, please tell us what needs to be corrected and, where useful, provide supporting details. We will consider reasonable requests and take appropriate steps. If you withdraw marketing consent, we will update your preferences, although messages already scheduled or essential account communications may still be delivered.

Children and account eligibility

The services are intended only for people who meet the applicable minimum age and eligibility requirements. We do not knowingly seek to collect information from children who are not permitted to use online gambling services. If you believe a child has provided personal information, contact support@spinitcasino-aud.com so the matter can be reviewed.

Policy updates

This Privacy Policy may be updated when our services, systems, privacy practices or legal obligations change. The current version will be made available on the website, and important changes may be communicated through suitable account or service channels. Please review the policy from time to time so you understand how information may be handled. By continuing to use the services after an update takes effect, you acknowledge the revised policy to the extent permitted.